Reference

Open rajawali slot with Legal clarity

rajawali slot sets out how account access, payment records and personal data are handled before you enter the lobby.

Account termsData handlingLocal accessWallet records
rajawali slot Open rajawali slot with Legal clarity
LEGAL HELP ROUTES

Switch to support when a clause is unclear

A clear contact path matters when Legal wording affects your account or a wallet record. Start from the support link beside the account and cashier areas, then include the account identifier, the…

Account access questions Use the support path beside login when you need to ask why an account check is required or whether access depends on local law. Include the email or phone linked to your account, but never send a password or wallet PIN.
Wallet record requests For DANA, OVO, GoPay or QRIS concerns, attach the cashier reference and date shown in your account history. We use those details to locate the relevant record and explain its status without requesting unnecessary wallet credentials.
Policy change contact If you want to ask about a Legal amendment, account closure or a correction to your personal details, quote the policy heading and your account identifier. Our support route can send the request to the appropriate account-handling team.
DATA CONTROL PRACTICE

Browse how Legal duties shape account care

Legal care is practical: we limit account handling to the details needed for access, payment matching, security and support.

Data collection

We ask for account details needed to create access, verify the account holder and respond to a support request. Payment references from DANA, OVO, GoPay or QRIS help us match a transaction, while we avoid asking for wallet PINs.

Cookie choices

Cookies may keep a session connected to the correct account or remember a displayed preference. Check the cookie control on the Legal page if you want to change those choices; disabling some cookies can affect account navigation.

Account security

Keep your login details private and complete phone verification before account access. If a sign-in looks unfamiliar, use the support path beside login promptly so we can record the concern against the correct account.

Retention records

We retain account, policy and payment references for the period needed for security, dispute handling and legal duties. A request about retention should identify the account and record type, such as a QRIS receipt or access check.

Correction requests

You can ask us to correct an inaccurate eligible detail by using the policy contact route. State the field to change, provide the account identifier and explain the correction; we may need an account check before making the update.

Closure requests

To ask for account closure, contact support from the linked account route and name the account clearly. We will explain any remaining record or verification step required under the Legal terms before the request is completed.

Check rajawali slot Legal questions

These Legal answers address the points you are most likely to check before opening an account from Indonesia. They cover local access, personal data, wallet references, phone verification and the route for requesting changes. If your situation is different, quote the relevant heading when contacting support so we can address the exact policy point.

Legal covers the terms for account access, identity checks, personal data, payment records, cookies, account closure and policy contact. Read the current notice before opening an account, because availability and eligibility depend on local law rather than applying identically to every region.

Access is available where local law permits and may depend on your location and account eligibility. The Legal notice provides the applicable wording before account access. If the page does not clarify your situation, contact support with your region and account status.

Phone verification helps connect the account to the details supplied during access and supports security checks when a login or account request is questioned. Complete the step before entering the lobby, and contact support if the verification message does not arrive.

We may retain a payment reference, account identifier and related status so a cashier event can be matched to your request. These records do not require you to send a wallet PIN. For a correction or query, provide the receipt reference through support.

Use the Legal contact path and state the account identifier, the detail that is inaccurate and the correction requested. We may ask for an account check before changing the record. Where local law permits, eligible data requests are handled through that route.

Cookies can keep a session connected to the correct account and remember a displayed setting. You can change available cookie choices from the Legal page. If you disable a required cookie, some account navigation or verification steps may not work as expected.

Contact support from the linked account route and identify the account you want closed. We will confirm the request and explain any outstanding verification, payment record or retention duty described in the Legal terms before closure is completed.